Medical Support Assistant

Join the Indian Health Service as a Medical Support Assistant serving communities in the Navajo Area. This position provides receptionist, records management, data entry, and patient registration support; coordinates daily clinic operations; assists patients with required forms; verifies eligibility for healthcare services; and explains insurance coverage and its relationship to healthcare services. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Performs a variety of clerical duties associated with patient care and treatment in one of several clinics responsible for a variety of medical services. Performs a variety of receptionist duties such as receives patients, visitors, telephone calls; refers calls to appropriate staff; escorts patients into treatment areas, as needed; refers emergencies and walk-ins for treatment; answers routine medical, personnel, and administrative inquiries; and confirms eligibility; maintains patient log Prepares minutes, reports, and memoranda while ensuring proper formatting, grammar, punctuation, and medical terminology. Uses computer systems to schedule appointments, update patient information, print documents, and perform word-processing tasks. Interviews patients and obtains, enters, verifies, and maintains demographic, insurance, authorization, and alternative resource information for registration and accurate billing. Verifies Medicare, Medicaid, and private insurance eligibility and coverage requirements; assists patients with registration forms and obtains required signatures for billing and authorization purposes.

Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. On-call hours or standby duty may be required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.