Medical Support Assistant (Office Assistant)

About the Position: Locality pay does not apply in the overseas area. Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. This is a Direct Hire Solicitation

Conduct comprehensive face-to-face and telephone check-in procedures, verifying patient demographic data, confirming third-party insurance coverage, and updating pre-registration requirements prior to clinical encounters.

Process external and internal clinical consults, coordinates specialty care appointments, and monitors tracking systems to ensure medical records and diagnostic results are retrieved prior to the patient's visit.

Manage incoming clinical communications, routing critical messages, secure patient portal correspondence, and urgent requests directly to the appropriate healthcare providers while maintaining strict compliance with patient privacy regulations.

Review clinical records and electronic health data for completeness, ensuring that all necessary pre-appointment tests, laboratory results, and external medical documentation are scanned and indexed correctly.

Perform general office support functions, including managing incoming/outgoing mail, maintaining office supply inventories, and preparing routine clinic performance metrics or statistical reports for administrative leadership.