Medical Support Assistant (Office Automation)

About the Position: This position is located at Lyster Army Health Clinic in Fort Rucker, Alabama working in an call center office environment. Hours: 0700 - 1600 This is a Direct Hire Solicitation

Manage scheduling and templates for Lyster Army Health Clinic providers.

Perform receptionist, recordkeeping, and clerical support duties to manage patient orders, documentation, and appointment scheduling within the MTF.

Coordinate patient care milestones and inter-departmental services to ensure timely access to required medical support.

Receive and assist patients and visitors to verify eligibility, relay information, manage calls/messages, and resolve routine administrative concerns.

Maintain electronic and paper patient records to ensure accurate documentation, regulatory compliance, and quality assurance.

Process patient in-processing, transitions, and discharges to support workflow continuity, notifications, and end-of-day reconciliation.

Respond to emergency calls and notify medical personnel to support communication protocols and ensure timely emergency operations.