Medical Support Assistant (Office Automation)

About the Position: This is a Medical Support Assistant (Office Automation) GS-0679-05 position located at Camp Lejeune Naval Medical Center in North Carolina. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base (DIB) & Major Range and Test Facilities Base (MRTFB) in DoD.

Enter, manipulate and/or retrieve information and data from automated systems as appropriate to the area assigned.

Complete request forms, manually or automated, for individual patient orders, blood work and other requests.

Schedule appropriate patient appointments.

Receive patients and visitors as the initial point of contact, in person or telephonically.

Monitor and manage the messaging system at the clinic/practice level.

Provide information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.

Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.

Perform Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients’ record.