Medical Support Assistant (Patient Registration)
Join the Indian Health Service as a Medical Support Assistant serving communities in the Navajo Area. The position provides patient registration and eligibility services, including processing demographic and insurance information for alternate resources, Purchase Referred Care, and private/commercial insurance within the Business Office. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Interviews patients and/or family members to obtain and verify demographic, tribal eligibility, and insurance information and update health records. Verifies patient eligibility and third-party coverage by contacting insurance providers and applicable federal and state agencies; identifies and refers potential eligibility cases as appropriate. Enters and maintains patient information, assists with required forms, and obtains necessary documentation and signatures for alternate resources and Purchase Referred Care. Oversees the patient admission, transfer, and discharge process by coordinating with physicians, nurses, patients, and other staff; completes required documentation, patient identification, admission and discharge forms, diagnoses, and coding. Maintains and reconciles inpatient census and statistical reports, verifies patient movement and discharge information, researches discrepancies, and makes appropriate corrections. Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) All Grade levels may not be available at all locations.
Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.