Medical Support Assistant-Rehabilitation and Extended Care

The Medical Support Assistant's (MSA) work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service.

Total Rewards of a Allied Health Professional The position requires the incumbent to physically report for work to the Fort Meade, SD VAMC. Major duties include, but are not limited to, the following: Greeting and check in patients, assist patients with mobile check-in if needed Gather medical information if needed Refer patients to appropriate member of health care team as needed Report backlogs, difficulties in meeting deadlines, uncooperative physicians Document complaints Ability to identify customers concerns, perform the task required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution Performing receptionist duties: Monitor copying and faxing, Answer and route incoming phone calls, Validate and update demographics, Verify insurance information in ICB Scheduling expectations: Follow the current VA Scheduling Directive and Minimum Scheduling Efforts Maintain administrative records: Prepare for clinic, including printing appointment and clinic lists, Ensure encounter forms are completed, Ensure return to clinic orders are attempted to be scheduled daily, Consult report clean up daily, Routine review of active/pending consults daily, Interpret, verify, and disposition provider orders, Complete reports, Record meeting minutes, scribe with co-signer, Monitor appointments for area of responsibility, Monitor and maintain clinic grids with supervision, Process all transfers to other facilities, Monitor Audiocare and VEText, Perform basic eligibility requirements, Maintenance of warehouse supplies and clinic forms Work Schedule: Monday-Friday, 7:30am-4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.