Medical Support Assistant

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in Health Administration.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The primary purpose of the position is to monitor patient and visitor temperatures, verify patient appointments, transport patients to appointments, verify employee identification (IDs), and provide customer service. The incumbent will also be task with enforcing the visitation policy, providing administrative support, and providing information assistance to Veterans, family members, and guests with navigation and wayfinding information in Facility Access. Assignments at this level include, but are not limited to: Scheduling, canceling, rescheduling patient appointments and/or consults. Entering no-show information; monitoring appointment requests from multiple electronic sources. Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic. Monitoring both inpatient and outpatient appointments in areas of responsibility. Verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e.,\ TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Supports the Milwaukee VAMC's screening process with particular emphasis on customer service. Accurately and efficiently screens visitors, patients, and staff according to current guidelines. Greets patients and visitors in a pleasant and courteous manner. Provides information and directions to patients and visitors including assisting with physical transportation of Veterans within the hospital and clinics. Provides transportation of Veterans to clinic appointments including general wayfinding. Supports cleaning and infection control in accordance with SOP or policy. Ensures that the east and south entrances are properly supplied with the proper personal protective equipment (PPE) to support safety guidelines and other protocols/efforts, including stocking face masks and/or wheelchairs as needed. Document visitor(s) information and provide wristbands to adhere to the visitation policy. Work Schedule: Thursday - Monday 8:00 am 4:30pm Telework: Not Authorized Virtual: This is not a virtual position .Functional Statement #: 08116F, 08117F, 08118F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examinati Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.