Medical Support Assistant

The Medical Support Assistant (MSA) position is in the Office of Community Care Call Center with the Gulf Coast Health Care System located in Biloxi, MS.

The Medical Support Assistant Call Center Agent position is located within the Gulf Coast Veterans Health System (GCVHS)The primary duties of the Medical Support Assistant (MSA) may include but are not limited to: Scheduling appointments canceling, re-scheduling patient's appointments and/or consults Interpreting and verifying provider orders Entering no-show information Monitoring the electronic wait list Monitoring outpatient appointments for areas of responsibility Verifying and updating demographics and insurance information Processing all emergency and non-emergency transfers to Triage Nurse Working in collaboration with the appropriate clinic(s) Developing and maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Performing computerized data entry Participating and providing input in problem solving on operational issues or procedures Evaluating patient information and clinic schedule lists to ensure compliance to rules and regulations governing the VHA Scheduling Directive 1230 Providing customer service Answering and responding incoming telephone calls Ensuring all outpatient clinic appointments are scheduled and documented in accordance with the business rules in VHA Directive Outpatient Scheduling Processes and Procedures Total Rewards of a Allied Health Professional Work Schedule: Monday through Friday 8:00 am to 4:30 pm. Subject to change by supervisor to meet facility needs. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 520-00675-F, 520-00676-F, and 520-00677-F Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.