Medical Support Assistant

The incumbent serves as Medical Support Assistant (MSA) in Radiology Service at the San Diego VA Healthcare System. Incumbent is responsible for scheduling outpatient clinic appointments using Veteran Health Information Systems and Technology Architecture (VistA) scheduling options and for scheduling imaging procedures using the Radiology Package. This is the full performance level of the Medical Support Assistant.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf The MSA works collaboratively with the patient care team to schedule outpatient imaging appointments, and to coordinate inpatient imaging procedures. Duties include but are not limited to the following: Review the imaging order to determine the urgency of the request and must differentiate between routine procedures and special studies. Review the request for accuracy and notifies the requesting physician of any discrepancies that would prevent action being taken. Review the patient computerized medical record (CPRS) to extract medical information including but not limited to laboratory reports, allergy information, BUN and creatinine levels, past medical history, and other pertinent medical information needed to schedule patient's imaging appointment. Screen patients to obtain information needed to determine if the patient meets the criteria to receive requested procedure. Uses obtained information to prepare required documents and to determine if the requested procedure requires protocol, if so, submits forms to the radiologist to protocol the order. Determine the patient's pre-appointment requirements and restrictions. Prior to the patient's scheduled appointment, incumbent communicates to the patient the appropriate restrictions and instructions required of the procedure, including but not limited to the patient's requirement to obtain current labs, need to fast, need to take premedication to advert an allergic reaction to contrast, etc. Contact the ordering provider to request an order for pre-medication, labs, etc., if required and not previously requested. Collaborate with the staff of other Services or Special Procedures to ensure all pre-procedure requirements are coordinated, e.g., Anesthesiology, Interventional Radiology, etc. Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, (Subject to change based upon the needs of the agency.) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Radiology Title: MSA GS-0679-05 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluatio. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.