Medical Support Assistant

The Medical Support Assistant (MSA) performs a full range of duties related to health care consult management.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Medical Support Assistant (MSA) performs a full range of duties related to the delivery of healthcare services setting. The duties of the Medical Support Assistant may include but are not limited to: Advises clinical staff on current administrative processes Screening/receiving phone calls in a courteous and timely manner Relaying messages to appropriate staff inside or outside of OCC Scheduling, canceling, re-scheduling Veteran appointments and/or consults Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Entering no-show information Monitoring appointment requests from multiple electronic sources Participating in huddles with other MSAs and/or OCC staff teams Monitoring both inpatient and outpatient appointments areas of responsibility Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with Veteran care by sharing information and collaborating with the interdisciplinary team Identifies incomplete authorizations and communicates with OCC team and PACT providers Assists the team to reinforce the plan of care and self-help solutions Enters appropriate information into the electronic record Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure Manages VISTA, CPRS, FBCS, HSRM, eCAMS, and other electronic patient systems Evaluates patient information and clinic schedules to determine immediate appointment requirements Informs team members about shared patients Screens new consults for OCC for eligibility, specialty service requested duplication, and appropriateness Seeks guidance with difficult and more complexed consult problems to identify workable solutions Determines the veteran's eligibility to receive medical services through OCC processes Reviews and updates procedure manuals to maintain knowledge of current procedures and processes Assures authorization is obtained from appropriate service chief for procedures performed at non-VA facilities Contacts Veteran by telephone to explain pending or new consult request Educates providers and team members about patient's medical care Supports the maintenance of electronic databases to track OCC consults Demonstrates a high level of flexibility, teamwork, and multi-faceted skills by cross-training to other areas within OCC to provide coverage as needed Completes multiple assignments varying in degree of difficulty to ensure patient needs are met Sends documents to the appropriate department for scanning Screens/receives phone calls in a courteous and timely manner Work Schedule: Monday-Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #:00647F,00648F,00283F Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.