Medical Support Assistant

The Medical Support Assistant in this position serves within the Surgical & Specialty Care ICC in the St. Cloud VA Health Care System.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include: Answering phones Greeting patients Relaying messages to appropriate staff Scheduling, rescheduling and canceling medical appointments and consults Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Entering no-show information Monitoring appointment requests from multiple electronic sources Participating in huddles with other MSAs and or clinic staff to determine daily needs of the clinic Verifying and updating demographics and insurance information when patients check-in for their appointments Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determine type based on the patient's eligibility status Work Schedule: Mon-Fri 0800-1630 Telework: Not Eligible Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.