Medical Support Assistant

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the the Enrollment, Eligibility, and Intake Department..

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The purpose of this position is to provide advisory and technical assistance to patients and beneficiaries seeking medical treatment, information, or guidance from the Medical Center. Major Responsibilities - Greeting Veterans reporting to the Intake Unit and directing them appropriately. - Answering questions within clear, established guidelines and referring complex matters to a higher-graded MSA. - Collecting basic demographic information and performing initial data entry into VA systems. - Assisting with document gathering needed for eligibility and enrollment processing. -Supporting higher-graded staff with routine administrative tasks related to demographic and insurance updates. - Learning procedures for processing transfers, eligibility checks, and financial assessments, but only assisting-not independently performing-these tasks. - Escalating all complex eligibility, entitlement, or regulatory questions to GS-4, GS-5, or Supervisory MSA - Maintaining confidentiality and following established security and administrative procedures. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Work Schedule: Monday to Friday 07:30am to 16:00 pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 09923F; 09924F; 09925F Relocation/Recruitment Incentives: : Not Authorized Permanent Change of Station (PCS): : Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.