Medical Support Associate, Manila (UK Support)
We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.
We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.
You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.
We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.
We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.
We hope that's you.
About the role (What you’ll be doing)
Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey.
The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service.
Your responsibilities may include:
Provide medical support to patients with a range of conditions via email, live chat, and calls:
- Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate.
- Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards.
- Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects.
- Initiate communication based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence
Share patient insights with the clinical services team and wider business:
- Share patient feedback: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement.
About you (Who you are)
- A Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
- Excellent writing and verbal skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email, live chat, and calls
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
- You are willing to work a late mid-shift schedule between 2 PM - 11 PM or 7 PM - 4 AM Manila time, with no fixed weekend off
Bonus points for:
- Triaging in a clinic or emergency setting
- Previous work experience in tele-health
- Passion for weight loss, skincare, sexual health or fertility
Why join Eucalyptus?
Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
Here’s what makes joining Euc unique:
- What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
- Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
- Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
What’s ahead in the Philippines?
- Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
- Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
- Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
- Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
- Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
As published by greenhouse · 23 questions · 7 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (6)
- Are you currently affiliated with other companies? If yes, please state your schedule.
- Are you currently studying? If yes, please state your schedule.
- How far do you live from our office (Salcedo Village, Makati)? Please answer as "Eastwood, Quezon City [~45 mins]")
- Who is your home internet connection provider, and what is your connection speed?
- Would you like to include a link to your LinkedIn profile? optional
- Where do you see yourself 1 year from now?
Pick from a list (8)
- Do you currently have the right to work in the Philippines?
- Are you okay with working night shifts or rotating shifts, with 1 to 2 weekends on duty per month?
- Are you happy with a hybrid work arrangement (currently 3 days in our One Ayala, Makati office and 2 days WFH)?
- Are you a registered Pharmacist or Nurse?
- Are you interested in a full-time job or a part time job?
- How did you hear about this role?
- I consent to Eucalyptus contacting me in future to inform me of potential new roles or events that I might be interested in. I also acknowledge that I can unsubscribe at any time from these emails by emailing talent@eucalyptus.vc
- I confirm that I have read and understood the Candidate Privacy Notice, which explains how Eucalyptus processes personal data for recruitment purposes.
Written answers (7)
- What is your earliest possible start date/notice period, and what is the likelihood you would be able to negotiate an earlier start date?
- What are your minimum salary expectations for this role? (in Peso)
- What interests you most about this role/working for Eucalyptus?
- How might you adapt your customer care style to suit a healthcare setting?
- Could you briefly tell us about your experience triaging patients? (E.g. volume of patients seen per day, communication style - face to face/email/phone)
- Patient reports to have increased nausea, vomiting, and dizziness 2 days after her last injection of Semaglutide. What would you advise this patient? Please compose an email reply for this patient, and keep it short and direct as you can.
- Do you know anybody who works at Eucalyptus? If so, kindly state their name and your relationship with them.
Attachments (2)
- Please upload proof of Pharmacy or Nursing Registration
- Please upload evidence of your full professional fluency in English (ex. TOEFL, IELTS, Pearson). If you do not have a certificate you can take the Berlitz assessment for free online and upload the results (https://www.berlitz.com/online-placement-test/adults/en?en-gb).