Medical Support Staff Float (55070)

Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and well-being of our community.

We’re hiring full-time Medical Support Staff Float to work at our various Health Solutions Offices.

What You’d Be Doing

As a member of the Medical Support Staff Float, you would be working in a fast-paced medical, behavioral healthcare, and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.

RESPONSIBILITIES: Under the supervision of the Support Services Director, Medical Support Staff Float:

• Provides exemplary internal and external customer service on phone or in person.
• Work hours between 6am and 8pm, and work at locations throughout Pueblo, Huerfano, and Las Animas Counties
• Covers front desk reception as needed.
• Operates switchboard/reception phone.
• Actively engages with individuals who might be experiencing behavioral health or medical crises
• Scans and uploads records to the electronic health record.
• Verifies client payer eligibility.
• Schedules client appointments as requested.
• Processes Release of Information requests.
• Balances cash drawer/box.
• Maintains client electronic health records as needed.
• Completes client phone enrollments.
• Completes other department task requests as needed.
• Performs other duties as assigned by supervisor or director.

DESIRED ATTRIBUTES:

• Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity.
• Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through.
• Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work.
• Has the ability to inspire and model collaborative teamwork.
• Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility.

PHYSICAL REQUIREMENTS:

• Requires standing, sitting, driving, and walking for prolonged periods of time
• Occasionally lifts and carries items up to 20 pounds
• Requires working under stress in emergency situations
• Requires normal range of hearing and eyesight to record data electronically and communicate with clients
• Occasional exposure to communicable diseases and bodily fluids
• Requires frequent use of hands and fingers to operate a computer keyboard and mouse

What You’ll Like About Us

• Competitive pay. $17.22 an hour (Depends on education and related experience)
• Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSA
• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
• EAP, Teladoc, LifeLock, Direct Path, Life and AD&D
• Retirement 403(b) with employer match up to 6%
• Additional Insurance: FSA, Voluntary Life, Allstate Voluntary benefits
• School age childcare
• Employee recognition and celebrations
• Warm and friendly work environment in which staff respect and learn from one another
• Opportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties.