Medical Systems & Connectivity Support Engineer
Medical Systems & Connectivity Support Engineer
Kontich, Belgium | Hybrid (3 days per week in our Kontich office)
Support healthcare customers while connecting critical clinical systems
Are you a technically minded support professional with experience in medical technology, healthcare IT, system integration, or clinical applications? Do you enjoy solving technical problems, working directly with customers, and supporting technologies that make a real difference to patient care?
At Natus Medical, we develop and support market-leading neurodiagnostic solutions used by hospitals and healthcare professionals worldwide. We are looking for a Medical Systems & Connectivity Support Engineer to join our Benelux team, combining hands-on medical systems support with healthcare IT connectivity and HL7 integration activities.
This is a hybrid role based in Kontich, Belgium, with 3 days per week in the office and occasional travel to customer sites across the Benelux region.
What You'll Be Doing
As part of our Service & Support team, you will provide both technical support and connectivity expertise, ensuring customers receive outstanding service while maintaining reliable clinical system performance.
Key responsibilities include:
Providing first and second-line technical support for Natus and Micromed neurodiagnostic systems
Troubleshooting, diagnosing, and resolving hardware, software, connectivity, and workflow-related issues remotely and onsite
Performing preventative maintenance, repairs, upgrades, and system health checks
Installing, configuring, and validating EEG, EMG, and related neurodiagnostic systems
Remotely installing and configuring servers within customer environments
Setting up and supporting HL7 interfaces between Natus solutions and hospital information systems
Troubleshooting HL7 message flow, connectivity issues, acknowledgements, and data transfer problems
Configuring systems within hospital network environments and working closely with hospital IT teams
Building, configuring, testing, and validating systems prior to customer deployment
Documenting support cases, installations, corrective actions, and technical configurations accurately
Providing regular updates on support activities and customer issues
Supporting continuous improvement of installation procedures, support processes, and technical documentation
Collaborating with Product Specialists, Service Engineers, Sales teams, and Technical Operations to ensure successful customer outcomes
What Makes This Role Exciting?
A unique combination of medical device support and healthcare IT connectivity
Work with advanced neurodiagnostic technologies used in hospitals and clinics
Exposure to HL7 integrations, hospital networks, Windows Server environments, and clinical workflows
A varied role combining remote support, project work, installations, and customer interaction
Join a global healthcare technology company committed to improving patient outcomes
Opportunities to learn, develop, and grow within an international organization
Essential Skills & Experience
We're looking for someone with:
2-5 years of experience in technical support, medical technology, healthcare IT, systems engineering, or a related field
Experience troubleshooting and resolving technical issues in customer environments
Knowledge of networking fundamentals, Windows operating systems, and remote support tools
Experience installing, configuring, or supporting technical systems, software, or medical devices
Strong analytical and problem-solving skills with a structured approach to troubleshooting
Excellent communication skills and confidence working with customers and technical stakeholders
Strong attention to detail and ability to produce clear technical documentation
A technical qualification in Information Technology, Computer Science, Electronics, Biomedical Engineering, Healthcare Informatics, or a related discipline
Ability to travel occasionally throughout the Benelux region when required
Preferred Qualifications
The following skills would be advantageous but are not essential:
Experience supporting EEG, EMG, neurodiagnostic, or other medical technology systems
Knowledge of HL7 interfaces, healthcare integrations, or hospital information systems
Experience with Windows Server environments
Basic SQL knowledge
Understanding of VPNs, DNS, firewalls, certificates, and network troubleshooting
Experience working within healthcare, hospital, or clinical environments
Familiarity with Azure cloud technologies
Exposure to interface engines, data integration, or system connectivity projects
Language Requirements
Fluent Dutch
Professional English
French language skills would be advantageous
What We Offer
Competitive salary and benefits package
Annual performance bonus
Hybrid working model (3 days per week in our Kontich office)
Ongoing training and development opportunities
International and collaborative work environment
Supportive and inclusive team culture
Long-term career growth within a global medical technology company
Join Us
If you're passionate about healthcare technology, enjoy solving technical challenges, and want to combine customer support, medical systems expertise, and healthcare connectivity in one rewarding role, we'd love to hear from you.
Apply today and help advance neurological care through exceptional customer support, reliable clinical system connectivity, and innovative healthcare technology.