Medical VA & Marketing Support - Pelvic Health

Job Title: Medical VA & Marketing Support — Pelvic Health
Position Type: Full-time
Work Hours: 8:00 AM – 6:00 PM Central Time
Work Days: Monday - Friday
Salary: $5–$7 per hour, depending on experience
Job Code: EA-TPP
Workplace: Remote
Preferred Candidate Location: Philippines

About the Client & Role

Our client is a well-established concierge, cash-pay physical therapy practice focused on pelvic health and women’s health. The practice provides high-touch patient care and supports patients dealing with sensitive concerns related to postpartum recovery, childbirth, miscarriage, pelvic health, and sexual wellness.

They are looking for a polished, emotionally intelligent, tech-savvy, and detail-oriented Medical VA & Marketing Support to support patient communication, scheduling, intake, paperwork management, data entry, marketing support, and virtual receptionist duties.

This role is ideal for someone with strong English communication skills, excellent attention to detail, and experience supporting a concierge or cash-pay healthcare practice. The right candidate should be comfortable speaking with patients about sensitive women’s health concerns, confident with appointment setting and sales support, and able to help build and manage marketing workflows.

Scope of Work / Responsibilities

Patient Communication, Intake & Scheduling

Handle patient communication, care coordination, patient intake, and scheduling.
Manage virtual receptionist duties and support incoming phone calls through the Weave VOIP phone system.

Data Entry, Patient Paperwork & Administrative Support

Complete data entry with extremely high attention to detail.
Support patient forms, intake details, and records management in WebPT.
Provide general administrative support to reduce the client’s workload and allow more focus on patient care.

Marketing, Sales & Reputation Support

Support appointment setting, customer service, and sales-related tasks.
Assist with Google reviews and patient follow-up related to reviews.
Support email marketing, text message marketing, social media, and basic SEO-related tasks.
Respond to online messages and help send outreach messages to doctors and providers in the local area.
Help build and start marketing workflows, since the client is looking to expand marketing efforts.

Tools You’ll Use

WebPT — primary EHR
Weave VOIP phone system
Google Suite
Outlook email
Email marketing and text message marketing tools
Social media platforms
Cloud-based and non-cloud systems as needed

Requirements

Experience Requirements

Healthcare Administrative Experience: Required. Candidates must have experience in healthcare administration, patient coordination, medical office support, virtual receptionist work, or a similar healthcare support role.

Data Entry Experience: Required. Candidates must have strong data entry experience with extremely high attention to detail.

Patient Communication & Scheduling Experience: Required. Candidates must be comfortable handling patient communication, care coordination, patient intake, scheduling, and virtual receptionist duties.
Administrative & Patient Paperwork Experience: Required. Candidates must have experience supporting patient paperwork, forms, documentation, and administrative support tasks.

Email Marketing Experience: Required. Candidates must have experience with email marketing and be comfortable supporting marketing-related workflows.

Sales / Appointment Setting Experience: Required. Candidates must be confident with appointment setting, customer service, and sales support.

EMR / EHR Experience: Required. Candidates should have experience with multiple EMRs/EHRs. Experience with WebPT is preferred.

Concierge or Cash-Pay Medical Practice Experience: Preferred. Experience supporting concierge, cash-pay, physical therapy, women’s health, or pelvic health practices is highly valuable.

Marketing Support Experience: Required. Experience with social media, email and text message marketing, SEO support, Google reviews, and outreach messaging is a plus.

US-Based or International Company Experience: Required. Candidates with experience supporting U.S.-based or international companies are encouraged to apply.

Communication & Core Qualifications

Fluent English with minimal accent, as this is critical for a concierge practice.
Professional presentation and strong communication skills.
High emotional intelligence and comfort discussing sensitive women’s health topics.
Tech-savvy, detail-oriented, and comfortable learning multiple systems.
Self-starter, proactive, and able to think independently.
Comfortable with sales conversations, appointment booking, and patient follow-up.
Able to maintain professionalism, confidentiality, and empathy at all times.
Experience with parenting, motherhood, children, or childbirth is preferred.

Basic Requirements

Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements

Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

As published by workable

First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter

What is your Date of Birth?
What is your full government name? (Please enter it in this order: first name, middle name, last name. We use this to properly organize applicants who may have similar names.)
Are you available to work at this time schedule? yes / no
Do you accept the payment rate listed in the job description for this role? yes / no
Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies? yes / no
Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)? yes / no
Do you have experience using CRMs or related softwares? yes / no
Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed? yes / no
Do you have a reliable computer, headset, and camera available for work if you are offered the position? yes / no
This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired? yes / no
Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust? yes / no
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Please mark all that you have experience with choose any
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Do you have previous experience in healthcare administration, patient coordination, medical office support, virtual receptionist work, or a similar healthcare support role? yes / no
Do you have experience with email marketing or helping build marketing workflows? yes / no
Have you supported social media, text message marketing, Google reviews, SEO tasks, or outreach messaging before? yes / no
Have you worked with patients in a concierge, cash-pay, physical therapy, women’s health, or pelvic health practice? yes / no
Do you have experience with appointment setting or sales support? yes / no
In a 1–2 minute voice recording, please answer the following question(s): The client needs support with email marketing, text message marketing, Google reviews, social media, and outreach to local doctors or providers. What marketing or outreach tasks have you handled before, and how comfortable are you with learning new marketing workflows? To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.

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