Medical Virtual Assistant
Description
NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the right staff
• Handle all patient information in a HIPAA-compliant manner
Requirements
• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
• Experience with insurance verification or prior authorizations
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
Benefits
• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
Skills
As published by workable
First name, Last name, Email, Headline, Nickname, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, What is your desired salary?, What is your electrical company?, What is your internet provider?, Do you have a back-up internet?, Do you have any plans to continue your studies in the next 12 months?, Please include a 1–2 minute video introduction using https://www.loom.com and paste the link in your application. This is a required step, as we use Loom regularly across our team. We kindly ask that the video be submitted at the same time as your application. If you are not ready to record your introduction yet, we encourage you to apply at a later date. Applications submitted without a video introduction will be declined, unfortunately, and we want to be respectful of your time and effort., How did you find out about this role?, For referrals, please indicate the person who referred you, As we have a diverse team working in different regions, please put here a WhatsApp or Viber number so we can easily contact you regarding updates on your application. e.g. WhatsApp (+639 12345678)