Medical Virtual Assistant

This is a remote position.

Key Responsibilities:

Patient Intake & Triage

• Manage inbound patient referrals through BrightTree and partner systems
  

• Accurately enter and verify demographic and insurance information
  

• Apply clinical triage protocols based on CPAP/CCM compliance metrics
  

• Assign patients to appropriate clinical personnel based on decision trees
  

Medical Data & System Management

• Reconcile patient information between EMR systems and internal platforms
  

• Upload daily compliance reports and maintain accurate logs
  

• Ensure HIPAA-compliant data handling and documentation
  

Reporting & Documentation

• Maintain clear, structured, and real-time documentation of all transactions
  

• Contribute to internal SOPs and process documentation (Playbook)
  

• Provide support in developing efficient workflows and compliance tracking
  

Operational Workflow Execution

• Process 50–80 patient referrals per day, ensuring speed and accuracy
  

• Manage tasks across multiple systems and tools
  

• Communicate effectively with internal teams for issue resolution or clarification
  

Required Qualifications:

• 2+ years experience as a Medical Virtual Assistant or in a clinical admin role
  

• Strong command of Microsoft Excel and Google Sheets
  

• Experience with high-volume data entry and triage workflows
  

• Excellent written English and attention to detail
  

• Highly organized and capable of self-management in a remote setting
  

Requirements

Key Competencies:

• Exceptional attention to detail and data accuracy
  

• Proficient in Microsoft Excel and capable of generating and interpreting reports
  

• Strong organizational and multitasking skills to manage high-volume workflows
  

• Fast learner with excellent tech adaptability across multiple platforms and systems
  

• Independent and process-driven work ethic, with a strong sense of accountability
  

• Comfortable working remotely with minimal supervision in a collaborative team environment
  

Benefits

Employee Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
  
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
  
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
  
• Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
  
• Government Benefits: Full support for required government benefits.
  

Supplemental Pay Types

• 13th Month Salary: A festive bonus to celebrate the year’s hard work.
  
• Overtime Pay: Compensation for your extra effort and time.
  
• Night Differential: Additional pay for working late hours or shifts.
  
• Incentives: Performance-based incentives to reward your contributions and achievements