Medical Virtual Assistant (Spanish-English Bilingual) - Front Desk & Administrat
Posted Updated
Winning Assistants Medical Virtual Assistant (Spanish-English Bilingual) - Front Desk & Administrat
Description
Job Title: Medical Virtual Assistant (Spanish-English Bilingual) – Front Desk & Administrative Support
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM (EDT)
Work Days: Monday to Friday
Salary: $6 – $8 per hour (depending on experience)
Job Code: [I-EPP]
Workplace: Remote
Scope of Work / Responsibilities
Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients.
Key responsibilities include:
- Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in
- Collecting patient co-pays and deductibles and confirming patient details
- Answering inbound phone calls and responding to patient inquiries
- Scheduling, confirming, and managing patient appointments accurately
- Performing patient communication and follow-ups
- Supporting patient care coordination through remote administrative tasks
- Completing back-end administrative support as needed
- Entering and maintaining accurate patient data in the patient management system
- Using EMR/EHR systems (WebPT experience preferred)
- Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration
Requirements
- At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)
- Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting.
- Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner
- Comfortable using EMR/EHR systems (experience with WebPT is an advantage)
- Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages
- Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions
- Proactive, reliable, and able to work independently
- Detail-oriented with strong organizational skills
- Proficiency in WebPT and Optimum is a plus
Basic Requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Technical Requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 15 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Skills
As published by workable · 21 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter
Short answers (3)
- What is your Date of Birth?
- What is your middle name? (We use this to correctly organize applicants who may share similar names. If you don’t have one, please type ‘NONE’)
- In a 1–2 minute voice recording, please answer the following questions: (1). Which parts of your previous healthcare or medical virtual assistant experience are most relevant to this role? and (2). Describe how you would handle a patient who is confused or upset about a co-pay or deductible during check-in, and (3). Explain how you would communicate the information clearly while remaining professional, calm, and patient-focused. To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.
Pick from a list (14)
- Are you available to work at this time schedule?
- Do you accept the payment rate listed in the job description for this role?
- Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies?
- Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)?
- Do you have experience using CRMs or related softwares?
- Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed?
- Do you have a reliable computer, headset, and camera available for work if you are offered the position?
- This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired?
- Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust?
- Have you ever been involved in any incident where client or company information was mishandled, leaked, or misused?
- Have you ever been terminated, dismissed, or asked to resign from a previous job due to misconduct, violation of company policy, or performance issues?
- Please mark all that you have experience with
- Do you have at least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)?
- Are you strongly fluent in both English and Spanish and comfortable being on camera for your entire shift during real-time patient interactions?
Written answers (4)
- Is there any additional information you’d like to share that may help us better understand your qualifications for this role? (If not, put "none")
- Do you have prior experience working for a physical therapy practice or physical therapy clinic (onsite or remote)?
- Have you handled patient scheduling and inbound calls in a healthcare or medical setting?
- Do you have direct experience collecting patient co-pays and deductibles, including discussing payments professionally with patients?