Medicine - Office Assistant

POSITION TITLE: Medical Office Assistant

DEPARTMENT: Medicine

REPORTS TO: Practice
Administrator

LOCATION: Satellite
Location

RESPONSIBLITIES:

• Medical Assistants under the University of Toledo Physicians clinicsprovide routine clerical tasks under the supervision of a physician. Physicians may delegate to Medical assistantsin the UTP Clinics certain clinical tasks as described in this policy. Thisposition will work within a collaborative care model with residents and variousspecialty clinics.

• Responsible for assisting physicians and other healthcare providerswith patient care, clerical, environmental, and organizational tasks. Responsible for appointment scheduling andchart management. Provides informationto patients so they may fully utilize and benefit from clinic services. Conveys a positive image of the clinic andorganization.

• Fulfills clerical responsibilities as assigned, which may include:sending/receiving patient medical records, obtaining lab/x-ray reports,hospital notes, referral information, etc. Completing forms/requisitions as needed, scheduling appointments,verifying insurance coverage and patient demographics, managing charts toensure information completed and filed appropriately.

• Perform clinical procedures under supervision of physician orhealthcare provider.

• Physical exam preparations, clinical pharmacology, drug administrationthrough various routes including injections.

• Must be a champion for quality indicators with the ACO and other payersto ensure progression for achieving excellent quality initiative standards on aquarterly basis.

• Escort patients to exam rooms, interviews patients, measure vitalsigns, including weight, blood pressure, pulse, temperature, and document allinformation in patient’s chart.

• Communicate instructions to patients as instructed by physician orhealthcare provider in a clear and professional manner.

• Ensure all related reports, labs and information is available inpatient medical record prior to their appointment (Chart Prep).

• Prescription verifications with physician’s orders.

• Minor surgical assists with in office procedures, surgical tray set up,pre/post op surgical care, dressing applications and suture removal.

• Capillary, venipunctures, and CLIA waived testing procedures, whileadhering to laboratory guidelines and MA scope of practice.

• Keep exam rooms stocked with adequate medical supplies, maintaininstruments, and prepare sterilization as required.

• Take telephone messages and provide feedback and answers topatient/physician/pharmacy calls.

• Triage and process messages from patients and front office staff tophysicians and physician assistants.

• Maintain accurate logs and required checks (i.e. refrigeratortemperatures, emergency medications, expired medications, oxygen, coldsterilization fluid change, sample medication log, etc.).

• May assist with various specialty duties, such as, but not limitedto: EKG testing (assembling necessaryequipment for 12-Lead EKG), pulmonary testing, urology testing, hydrogen breathtesting, etc.

• Cleaning exam/procedure rooms, instruments and equipment betweenpatient visits to maintain infection control.

• Fulfills organizational responsibilities as assigned which includes,respecting/promoting patient rights, responding appropriately to emergencies,sharing problems relating to patients and/or staff with immediate supervisorsquickly.

• All other duties as assigned by clinical coordinator or practice administrator.

• Travel may be required.

• Performs other duties as assigned.

• Jobholder must demonstrate current competencies applicable to the jobposition.

This description is intended to provide onlybasic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditionsmay change as needs evolve.

QUALIFICATIONS:

• High school diploma or equivalent.

• Degree/Diploma from an accredited Medical Assisting Program.

• Active RMA/CMA Certification.

• Active BLS Certification.

• Maintains any other certification as required by the medical community.

• Strong communication skills.

• Demonstrated interpersonal skills to work with physicians, patients,and staff at all levels; must have the ability to relate to people in a mannerto win confidence and establish rapport.

• Experience with medical billing software.