Member Contact Ambassador

How to apply: Complete an Online Application at our website for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.

Role: The Member Contact Ambassador promotes member financial well-being through engaging members in meaningful conversations to resolve financial inquires, enrich the member's experience, and deepen their relationship with the credit union. Responds to members through incoming communication channels and follows up with member needs.

Pay: The pay for this position is $19.78 an hour.

Essential Functions & Responsibilities:

• Assists members and potential members with their inbound account inquiries, performs transactions and account maintenance while actively listening to and inquiring about members needs with the objective of providing the ultimate member experience and value-added solutions.
• Resolves member inquires with a one-call resolution philosophy by utilizing company policies. Researches and explores potential solutions to provide alternatives for members. Follows escalation processes to direct members to appropriate team member as needed.
• Assists with written communication received into the Member Contact Experience Department as needed.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job related duties as assigned.