Member Engagement Specialist - Days

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. To build relationships with people: members, staff, volunteers, donors, and community leaders. To teach and model the four values of caring, honesty, respect, and responsibility. Perform essential functions and area specific duties as required.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Greet members and guests.
2. Provide for a customer-friendly, orderly, and efficient Membership operation including check-in, receipting, access control, tours, telephone, and reception functions.
3. Become an expert in YMCA and its programs so that accurate and up-to-date information is given on programs, fees, and fee structure.
4. Serve as a YMCA membership sales representative, encouraging YMCA membership purchase and use.
5. Maintain a positive and organized work environment contributing to a friendly and inviting atmosphere both emotionally and physically.
6. Assist in clerical and detail-oriented work such as mailings and phone calls as workflow and work demand allow.
7. To work within the established policies and procedures that help the YMCA serve the community and meet its mission.
8. Be able to articulate the YMCA’s mission, values, and benefits.
9. Ask members to contribute to the annual campaign.
10. Accountable for happy, satisfied, and welcome members and guests.
11. Accountable for accurate cash outs.
12. Attend regularly scheduled staff meetings.
13. Be open, friendly, and approachable to members. Frequently ask if there is any way you can help.
14. Follow the staff dress code for position.