Member Experience Director

**EMAIL RESUME TO JEFF KNOX, CEO (jknox@ymcatusc.org). READ THE JOB DESCRIPTION FIRST. DO NOT COMPLETE THE APPLICATION. AN APPLICATION PACKET WILL BE SENT AT A LATER DATE**

POSITION SUMMARY

Under the direction of the Chief Executive Officer, the Member Experience Director designs and delivers programming and administers facility operations. The Member Experience Director creates and maintains a supportive, positive atmosphere that welcomes and respects all individuals. This position leads our Welcome Center and facility team, engages members and guests, and creates a positive member experience that seamlessly transitions members between Welcome Center operations and Wellness programming.

ESSENTIAL FUNCTIONS

· Responsible for the operation of the Membership and facility departments to support the strategic direction of the YMCA of Tuscaloosa while modeling behavioral values established by the association.

· Lead member involvement and relationship building strategies to increase membership, participation, enrollment, and volunteerism

· Recruits, hires, trains, develops and directs diverse staff, interns, and volunteers. Holds others accountable for equitable staff promotion, and development. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Guides others on how to strengthen knowledge, skills, and competencies that improve organizational performance.

· Represent and promote the Y in local community by developing strategic, positive collaborative relationships with other organizations, businesses, and applicable government entities

· Develop and deliver training program for new and current personnel and carry primary responsibility for all departmental staff development

· Assists in budgeting process so that resources are devoted to top priorities and strategic objectives. Works closely with Finance Department to ensure operating budgets meet or exceed targets.

· Provides administrative support to the CEO and works closely with leadership staff to ensure operational standards are adhered to efficiently. Models relationship-building skills in all interactions. Responds to member and community inquiries and complaints in timely manner.

· Develops and directs high quality member engagement strategies and programs which support branch and association goals and strategies. Establishes plans for the expansion of programs and services, in harmony with overall YMCA objectives and the leadership team.

· Effectively communicates community benefit and the Y’s impact for staff, volunteers, members, and community leaders and develops positive working and collaborative relationships with other organizations, businesses, and governmental entities.

· Coordinates use of facilities for program activities and community events.

· Maintain required safety and leadership training certifications