Member Experience Representative 1
Member Experience Representative 1
HealthEZ is seeking a Member Experience Representative to join our team! Member Experience Representatives provide world-class service to help our members navigate their healthcare benefits. The ideal candidate is energetic, empathetic, and thrives in a fast-paced environment. Attention to detail and stellar communication skills are critical for success in this role at our growing company. Member Experience Representatives provide compassionate, accurate, and efficient service to our employer groups, members, and providers while ensuring that regulatory compliance obligations are met.
About Us:
HealthEZ has been a leader in third party administration of self-funded health plans for almost forty years, offering a full suite of customizable plan products and services. Simplification of the member experience and compassionate service have been the backbone of our company mission from day one. Recent private equity investment and accelerating growth make HealthEZ an exciting place to work with ample opportunity for professional growth!
**Upcoming Training Schedule for the first 4 weeks will include the following dates and times, trainings will be held at our corporate headquarters located at 7201 West 78th Street Bloomington, MN 55439. At this time, we are seeking candidates in the Twin Cities metro.
- Dates: September 14 - October 9 (4 weeks)
- Hours: 9:00 a.m. - 3:30 p.m.
What You'll Do:
- Provide guidance to providers via telephone.
- Document the nature of the correspondence and resolution in call logs with detailed information.
- Research provider inquiries that were unable to be immediately resolved and provide timely follow-up communication.
- Escalate and transfer inquiries, as needed.
- Work with Member Experience team members, other internal business partners, and vendors to investigate and resolve questions and concerns raised by providers.
- Collaborate with the Member Experience Manager to develop personal goals and track progress to completion.
- Comply with all regulations as required by law, including but not limited to HIPPA.
- Perform other duties as assigned.