Member Experience Representative- Kukui Grove Branch $22.00 an Hour
FLSA Status: Non-Exempt
Hours of Work: Monday - Friday 8:00a-5:00p
Reports to: Branch Manager
Pay Grade: 6- $22.00 - $23.00 an Hour
A Member Experience Representative is responsible for assisting and servicing members in a professional and courteous manner as a front-line public relations representative; prepare and properly maintain records of all necessary membership account information; and processes member account transactions over the counter, drive-up, telephone and through the mail.
Essential Functions:
-Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions. Cashes check and pays money from savings and checking account upon verification of signatures and members account balances. Reconciles share draft accounts, process share draft check orders per member request. Process and transacts mail correspondence of member’s deposits, payments, and withdrawal requests. Prepares response to account verification requests.
- Maintains accuracy throughout all phases of work and ensures cash drawer and daily work is balanced on a daily basis. Prepares daily bank deposit.
-Promote and explain other credit union services such as IRA’s, certificates, safe deposit boxes, travelers checks, and money orders, and loans.
-Process membership applications, determines eligibility, opens and verifies all new accounts in accordance with established policies and procedures.
-Process ATM/check card orders and card fraud disputes.
Benefits:
-Paid Holidays
- Birthday Time Off
- On Demand Flexible Pay Checks
-$1,000 Employee Referral Incentive
-Medical, Vision, Drug, and Dental coverage
-401(K) Retirement Plan and Defined Benefit Cash Balance Retirement Plan
-Paid Time Off
-Weekends Off
-Educational Reimbursement
-Flexible Spending Plan and Options with Aflac
-Life & Long-Term Disability Insurance
-Employee Loan Discount
-Gym Wellness Reimbursement