Member Intake Coordinator
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Description
- Member Interaction and Inquiry Resolution
- Greet members in a professional and courteous manner.
- Resolve basic and routine program-related inquiries efficiently.
- Screen and direct requests and telephone calls to the appropriate individuals or other departments to ensure they receive the appropriate services or
- Provide information about available care management programs and assist members in enrolling or accessing resources tailored to their needs.
- Collaborate with other Care Management Services team members to address complex or escalated concerns.
- Identify opportunities to improve member satisfaction and report feedback to management.
- Program and Service Knowledge
- Demonstrates comprehensive knowledge of the organization's programs and services.
- Communicates service expectations accurately to members, promoting trust and transparency during interactions.
- Attend department meetings and participate in ongoing training to stay informed about program updates and best practices.
- Data Management
- Accurate collection, input, and updating of member-provided data into the appropriate databases is handled in a timely manner.
- Ensure that all information is current and properly maintained for program needs.
- Maintain and ensure all member information is current and properly managed to support program requirements.
- Facilitation of Communication.
- Facilitates communication and processes requests among multi-disciplinary teams, providers, health plans, and members.
- Follow up with members and providers as needed to ensure resolution of outstanding issues.
- Serves as a central point of contact to ensure seamless coordination and efficient information flow.
- Administrative Support
- Supports Care Management Services Program operations through proficient use of computer-based telephone skills, as needed, to meet operational demands.
- Completes mailing projects from start to finish, maintaining tracking logs, and conducting information research to meet program requirements.
- Performs general office tasks such as managing inter-office mail, overseeing document reproduction, and facilitating facsimile transmission, all while ensuring these responsibilities are carried out in a timely and organized manner to contribute to overall program efficiency.
- Supports the onboarding process for new team members by providing necessary orientation materials and assisting with system access setup.
- Performs all other miscellaneous responsibilities and duties as assigned or directed