Member Relations Attendant

Position Summary

Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations.

This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences.

The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth.

This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties.

Core Purpose of the Role

This role exists to:

• Support the execution of exceptional member experiences
  • Learn and assist in the operational rhythm of a private club
  • Develop an understanding of hospitality-driven leadership
  • Gain cross-departmental exposure to club functions
  • Build foundational skills in event execution, service delivery, and member relations

Pay: $20/hr

Key Responsibilities

Member Experience Support

• Assist in the execution of club events and member programming

• Support day-to-day hospitality touchpoints across dining, pool, and social spaces

• Observe and participate in service delivery with a focus on consistency and personalization

• Identify opportunities to enhance guest and member experience

Event & Programming Operations

• Assist with club event planning and execution

• Support setup, flow, and service coordination for member functions

• Participate in post-event review and operational feedback

Pool & Seasonal Service Support

• Engage in seasonal operations including poolside hospitality

• Support service standards in outdoor and casual environments

• Learn the importance of experience continuity across all club settings

Operational Learning

• Shadow leadership across departments including:

• Food & Beverage

• Events

• Membership Experience

• Club Programming

• Service Operations

• Assist with execution of service standards and operational processes

Membership Awareness

• Develop understanding of how hospitality impacts:

• Member satisfaction

• Retention

• Recruitment

• Learn how member experience supports membership sales and engagement

Continuous Improvement

• Participate in service evaluations and improvement initiatives

• Contribute ideas for enhancing member experience

• Support implementation of operational enhancements

Learning & Development Focus

This role is designed to build knowledge in:

• Private club service culture
  • Event operations
  • Member relationship management
  • Cross-department collaboration
  • Hospitality leadership fundamentals
  • Experience-driven programming
  • Operational excellence

Ideal Candidate

• Passionate about hospitality and service excellence

• Interested in pursuing a career in club or hospitality leadership

• Strong interpersonal and communication skills

• Curious, proactive, and eager to learn

• Comfortable working in a dynamic, member-facing environment

• Professional and team-oriented

Hospitality, event, or service experience preferred but not required.