Member Relations Officer

You will be responsible for delivering exceptional customer service and creating a welcoming experience for our members and guests. As the first point of contact, you will play a key role in building strong member relationships, recognising members, and encouraging participation in the Club's programmes and events.

Responsibilities:

· Ensure the smooth day-to-day operations of the Reception counter in accordance with the Club's SOPs and service standards.

· Attend to members' enquiries and provide accurate information in a professional and timely manner.

· Handle members' feedback and coordinate with the relevant departments to ensure prompt follow-up and resolution.

· Assist members with dining reservations, event bookings and general Club enquiries.

· Perform administrative duties, including maintaining and updating members' records, and processing absent membership and reinstatement applications.

· Coordinate monthly Members' Connect Night.

· Build rapport with members and promote the Club's programmes, activities and events to encourage participation.

· Perform any other duties as assigned.

Requirements

· Diploma in Hospitality Management or a related discipline.

· Minimum 2 years' relevant experience in a front office, reception, customer service or hospitality environment.

· Customer-oriented with a pleasant personality and a meticulous approach to work.

· Experience interacting with expatriates or members in a club or hospitality environment will be an advantage.

· Good communication and interpersonal skills.

· Excellent command of spoken and written English.

· Able to work rotating shifts, weekends and public holidays.

Enjoy a wide range of benefits when you join our vibrant team:

• Flexible benefits up to $1000.00
• 13-month AWS and performance bonus
• Healthcare coverage
• Comprehensive leave schemes
• Transport to/from Sixth Avenue MRT
• Duty meals

We regret that only shortlisted candidates will be notified.