Member Resource Specialist - Call Center and Front Window Services

Responsibilities
• Provide support to recruitment team by assisting applicants with Job Security Fund and Employment Center (JSF/EC) applications at the 1199SEIU Training and Employment Funds (TEF)
• Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages
• Process incoming resumes and enter candidate information to ensure database is up-to-date
• Assist applicants with completing JSF/EC applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests
• Ensure accurate training eligibility information is communicated to candidates
• Schedule intake appointments
• Provide assistance at the reception area; answer calls and provide switchboard services
• Handle verification process and ensure JSF eligibility is confirmed
• Perform additional duties and projects as assigned by management

Qualifications
• High School Diploma or GED required, some college or degree preferred
• Minimum one (1) year administrative and customer service experience in an educational, healthcare, union, or human resources setting required
• Strong Data Entry skills required; basic skill level in Microsoft Word required and Excel preferred
• Excellent administrative, clerical and filing skills; detail oriented and organized
• Great interpersonal and communication skills; able to maintain a pleasant attitude to ensure excellent service to members and visitors
• Able to work well under pressure, multi-task, establish priorities
• Ability to occasionally work evenings and travel in the NYC area as needed