Member Service Associate Lead (Front Desk Staff) - RiverChase YMCA

• Partner with the branch management team to standard operation procedures (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into operating system.
• Greet and engage with members and ensure all guests and program participants have been verified in national sex offender registry before entering branch.
• Process all transactions with accuracy and perform daily shift close out.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Be proficient in delivering a Cause Driven Tour as well as providing additional training for other team members.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Respond to inquiries and problem solve via phone or in person using Listen First skills.
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Ensure Membership Service Associates are complying with membership policies, engaging with members and program participants and providing quality service in person and over the phone.
• Assist Membership Services Director with training new staff.
• Must work at Welcome Center to maintain in-depth working knowledge of YMCA systems, standard operating procedures (SOP) and program updates.
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• Health Insurance
• Dental and Vision Insurance
• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after 2 years of full time employment
• 20% Discount on tuition at Missouri Baptist University
• Free household membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare