Member Service Rep (Bilingual)

Open 58d

Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

• Receive, document and resolve customer inquiries by using established best practices

• Build lasting relationships with customers

• Educate customers, providers and employers about products and services over the telephone

• Comply with HIPPA and CMS regulations

• Schedule medical appointments and transportation for patients and/or care givers when needed

• High School Diploma/GED

• Call center experience (within the last two years)

• Bilingual English/Spanish

• Knowledge of MS applications

Length of Assignment: 11/23/2015-4/23/2016 (could go longer)

Shift: 5 days a week must be bale to work 1 weekend day.8 hours a day between 8am-8pm

Start: 11/23/2015

Pay rate: $13-$15 / hour (based on experience)

See also