Member Service Rep (Bilingual)

Job Description/Day to Day Duties:

Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

• Receive, document and resolve customer inquiries by using established best practices

• Build lasting relationships with Humana’s customers

• Educate customers, providers and employers about Humana’s products and services over the telephone

• Comply with HIPPA and CMS regulations

• Schedule medical appointments and transportation for patients and/or care givers when needed

Minimum Education/Qualifications/Licensures:

High School Diploma/GED

Bilingual English/Spanish

Call center CSR experience (in the last 4 years)

MS applications knowledge

Length of Assignment: 09/28/2015-02/19/2016

Shift: Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs

Start: September 28, 2015

Pay rate: $14-$16 / hour (based on experience)