Member Service Rep

Job Description/Day to Day Duties:

Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

• Receive, document and resolve customer inquiries by using established best practices

• Build lasting relationships with customers

• Educate customers, providers and employers about products and services over the telephone

• Comply with HIPPA and CMS regulations

• Schedule medical appointments and transportation for patients and/or care givers when needed

High School Diploma/GED

Call center CSR experience (in the last 4 years)

MS applications knowledge

Length of Assignment: 2 months

Shift: Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs

Start: ASAP

Pay rate: $14-$18 / hour plus bonus (based on experience)