Member Service Representative, Mobile
Summary
Full-time temporary (until ~February 2028) teller-style member service role at a unionized B.C. credit union: the person processes member financial transactions, balances and reconciles ATM activity, handles end-of-day balancing and cash control, and services member accounts using the credit union's computerized banking system.
MEMBER SERVICE REPRESENTATIVE, Mobile
"We
exist to unite working people to build a just world"
As a
member-owned financial cooperative and the largest fully unionized credit union
in B.C., Community Savings Credit Union exists to serve our members and
strengthen our communities—not to maximize profits. For over 80 years, we’ve
made a meaningful impact by supporting working families, advocating for social
justice, and creating positive local change. Our team is passionate about
transforming our Social Purpose into action and contributing to a more just and
equitable world.
We are
dedicated to ensuring that all candidates are treated fairly and without
discrimination throughout the recruitment process.
Community
Savings Credit Union acknowledges the Indigenous Peoples on whose traditional
territories we live and work.
We are
committed to building a diverse and inclusive workplace that reflects the
communities we serve across British Columbia. We welcome applications from
people of all backgrounds and encourage applicants from equity-deserving and
underrepresented groups to self-identify voluntarily during the recruitment
process, should they feel comfortable doing so.
THE ROLE:
This position is full-time, temporary (until approximately February 2028) working with our lower mainland branches.
QUALIFICATIONS:
- Knowledge of banking procedures, and the features and use of the computerized Relationship Banking System
- Knowledge of moderately complex balancing and reconciliation procedures and techniques
- Knowledge of the features of all basic credit union products and services, including ATM, estate accounts and Merchant MasterCard
- Knowledge of cash handling procedures
- Knowledge of cross selling techniques
- Knowledge of basic treasury, security and safeguarding procedures
- Knowledge of money laundering policies and procedures
- May require knowledge of computerized spreadsheet or word-processing applications
- Ability to deal with members, the public and co-workers in a courteous, friendly, professional and efficient manner
- Ability to communicate effectively, both orally and in writing
- Ability to post and balance in an accurate and timely manner
- Ability to use a variety of office machines including calculators, adding machines, ACD, ATM and fax equipment
COMPENSATION & PERKS:
At Community Savings Credit Union, we believe our team deserves to
feel valued, supported, and rewarded both at work and beyond. That’s why we
offer a competitive compensation package and industry-leading benefits,
including:
Work–Life Balance
· A 35-hour work week
· Up to 12 paid health days per year (with 50% of unused days paid
out annually)
· Up to 6 weeks of paid vacation per year
· Paid volunteer hours
Financial Wellness
· CSCU contributes a percentage of your salary to your RRSP — no
matching or minimum required
· Staff mortgage and personal loan rates
· Up to $5,000 per year interest-free loan for home computer or
fitness equipment
· Tuition reimbursement policy
· Exclusive discounts with Perkopolis
Health & Well-Being
· Comprehensive benefits package, including:
o $2,000
annual mental health coverage plus iCBT (internet-based CBT)
o Unlimited
RMT massages & physiotherapy (yes, unlimited!)
o $500
annual health care spending allowance
o $200
vision coverage every 12 months
o 100%
basic dental, 75% major dental, and 50% orthodontics (up to $2,000 lifetime)
for employees and dependents
o Out-of-country
travel insurance
o Carepath
support for employees and families in times of illness or health crises
o Telemedicine
access
o Family
building, fertility drug coverage, and gender affirmation benefits
· “Wellbeats” on-demand fitness, nutrition, and mindfulness classes
Professional Growth
· Learning and development programs, including paid LinkedIn
Learning membership
Peace of Mind
· 3x annual salary life insurance coverage
The
current salary grid for this role starts at $55,928.08 per year and progresses to a
maximum of $70,340.85 upon achieving full job proficiency.
