Member Service Representative - Shelton

POSITION SUMMARY:

The Member Service Representative is responsible for providing membership enrollment, program registration and information/referral services to YMCA members. They will create an atmosphere that is friendly, courteous, accurate and highly efficient. The Member Services Representative is the initial and primary link between the public and the YMCA.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. All transactions must be performed under your own name and password.
2. Give tours to potential members and partners
3. Register members for membership, branch programs and association programs and events using the online membership management system
4. Sell merchandise to members as needed
5. Account for till drawer money and notate funds on the Till Drawer Summary sheet at the beginning and end of each shift
6. Maintain a till drawer, collect money, make change and reconcile till drawer at end of each shift
7. Document all transactions, overages and shortages on the Daily Cash Summary form at the end of each shift
8. Control admittance to facility by transacting day passes and family swim passes
9. Enforce facility policies as stated in the program brochure, member handbook and other official program materials
10. Maintain Member Ready Spaces cleanliness and orderliness
11. Perform filing, typing or other projects as delegated by supervisor
12. Exhibit the YMCA Four Core Values – Respect, Responsibility, Caring and Honesty and display them during work shift or while using the YMCA facility
13. Provide accurate, thorough and timely information to the public regarding YMCA membership, programs and facilities
14. Answer phones accurately, thoroughly, efficiently and courteously
15. Perform other duties as the supervisor requests

POSITION REQUIREMENTS:

• This position is part-time, with hours during evenings, weekdays and weekends
• Attendance at Member Service staff meetings and bi-annual All-Staff meetings required

LEADERSHIP COMPETENCIES:

• Mission Advancement
• Inclusion
• Collaboration
• Personal Growth