Member Service Representative

Be the welcoming face of the Middlesex YMCA! Join our team as a Member Service Representative in CT.

Non-Exempt - Hourly Position

Must be energetic and provide outstanding service to YMCA members, guests, and program participants while handling several tasks simultaneously. The Member Service Representative will process information into the member management system efficiently and is accountable for knowing and properly executing all YMCA policies and procedures.

Principle Activities

Provide premier service to members and guests

Provide information about YMCA membership and programs in a professional manner

Process membership & program transactions accurately

Support promotional & fundraising efforts

Build supportive and caring relationships with members to assist them with their health and program goals

Listen to suggestions/concerns and respond promptly

Perform functions requested by Supervisor and department directors as need be

Provide supervisor with all changes to established work schedule.

Follow Welcome Center staff dress code: name tag, collared Y shirt, capris or pants

Attend mandatory monthly staff meetings

Shifts Available

Days, Evenings and weekend shifts available