Member Services Associate

Position Summary:
Under the direct supervision of the Membership Director, the Member Services Associate welcomes members and guests, answers phones, conducts registrations, and maintains a professional, respectful, and positive environment for all. This role supports the mission of the YMCA, a nonprofit organization committed to strengthening community through youth development, healthy living, and social responsibility.

This position also provides support in Child Watch when needed, ensuring a safe, engaging, and nurturing environment for children while parents/guardians utilize YMCA facilities.

ESSENTIAL FUNCTIONS:

1. Deliver excellent customer service to members, guests, and program participants in person and over the phone while promoting YMCA programs and supporting membership growth and retention across assigned YMCA locations.
2. Conduct tours, assist with membership sales and program registration, and maintain accurate records and basic administrative functions.
3. Build positive relationships with members and families, fostering a welcoming environment aligned with YMCA core values of caring, honesty, respect, and responsibility.
4. Address and resolve member concerns in a professional manner, escalating issues when appropriate.
5. Provide safe, attentive supervision of children in the Child Watch area on an as-needed basis, ensuring a clean, organized, and secure environment.
6. Engage children in age-appropriate activities and communicate effectively with parents/guardians regarding their child’s experience when assigned to Child Watch.
7. Follow all YMCA policies and procedures, including child safety protocols and emergency response guidelines.
8. Demonstrate professionalism, contribute to a positive team environment, and support YMCA programs, events, and overall operations across facilities as needed.
9. Perform other duties as assigned.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.