Member Services Manager (Full-Time)

FLSA Classification: Nonexempt

Reports to: General Manager

Job Description

Summary/objective

Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Create and foster a team culture which is centered on achieving goals with high level of customer service
• Responsible for ensuring the hiring and training of team members
• Develop an adequate staffing plan and team schedule
• Monitor team member productivity, provide constructive feedback and coaching
• Maintain the logo shop inventory
• Scheduling and overseeing of the Recovery area
• Conduct periodic and annual team performance evaluations
• Keep team and members informed of events and activities and encourage participation
• Support and handle member issues; make decisions in consideration of the club’s policies and procedures
• Create and support special events to promote department and club
• Maintain regularly scheduled 25 hours on department schedule at the Member Services desk
• Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
• Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
• Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies

Full-Time Benefits include

• Paid Time Off
• Complementary Gym Membership for the entire family
• Medical, Dental & Vision plans
• Voluntary Life Insurance & Short-Term Disability coverage’s
• Supplemental Accident &Critical Illness plans
• Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more!