Member Services Representative Coordinator

Company Overview

The Olympic Peninsula YMCA is a non-profit organization that oversees Y programs and focuses on youth development, healthy living, and social responsibility. Our mission is to build healthy minds, bodies, and spirits throughout the communities we serve. We strive to promote the values of caring, respect, responsibility, and honesty. We are open to people of all ages, beliefs, incomes, races, genders, and abilities.

Job Description/General Function

The Member Services Coordinator will be responsible for the daily operation of the Member Services office, Playcare, and general business support systems. Ensure timely and accurate processing of member applications, program registrations, billings, and communications.

Responsibilities

• Process and respond to all member complaints and/or disputes and directs to appropriate staff as needed
• Responds to telephone, data, and office equipment technical problems and contacts maintenance/support as needed
• Assists members with billing issues and online registrations when needed
• Assist in planning and implementation of special program registrations and events
• Monitors the system of ordering merchandise, business, and other office supplies
• Maintain Google calendar and YMCA vehicles* calendar to ensure scheduling accuracy of facilities, meetings, vehicles, and program class offerings. *Not all branches have a Vehicles calendar
• Process all Member Support applications
• Ability to perform MSR duties as needed
• Assist in the recruitment, ongoing training, development, and evaluation of Membership staff and Playcare aides
• Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans
• Ensures all safety procedures are followed and that all programs follow YMCA standards, all relevant regulations, and other applicable standards
• Works with the Branch Executive and Marketing to develop, produce, and distribute branch and program information to promote participation
• Manages the budget for assigned areas, follows guidelines, and meets deadlines outlined by the Finance Director
• Ensures upkeep of related facilities and equipment
• Ensures records of staff trainings and certifications are current and complete
• Be accountable for coverage of all assigned MSRs and Playcare aides shifts and cover in the absence of a scheduled staff member
• Lead all Member Services and Playcare in-service trainings and meetings, collaborate with other leadership staff as needed
• Attend staff meetings and trainings as required and complete all online trainings which includes child abuse prevention training within 7 days of hire
• Upholds YMCA policies for safety, supervision, mandated reporting, and risk management. Adheres to policies related to boundaries with youths

Daxko Data Systems Management

• Works with Billing Coordinator and Administrative Coordinator to maintain systems for the timely and accurate preparation and distribution of billing invoices and receipts for membership dues, program, and fundraising campaigns and events
• Approve credit card and EFT refunds
• Daily deposits and bank runs