Member Services Shift Supervisor
Summary
Oversees member services staff at a YMCA branch, ensuring excellent customer service, cleanliness, and smooth operations during assigned shifts.
Job Purpose:
- The Member Services Shift Supervisor at Merrimack Valley YMCA is responsible for overseeing the daily operations of the member services team during assigned shifts. This role ensures that all members and guests receive exceptional service and support, fostering a welcoming and inclusive environment. The Shift Supervisor will lead and motivate staff, manage administrative tasks, and address any issues that arise to maintain a high standard of service excellence.
Key Responsibilities:
- Supervise and support the member services team during assigned shifts, ensuring efficient and effective service delivery.
- Provide training, guidance, and feedback to staff to enhance their customer service skills and performance.
- Address member inquiries, concerns, and complaints promptly and professionally, ensuring satisfactory resolutions.
- Monitor and maintain the cleanliness and organization of the member services area.
- Assist in scheduling staff and managing shift changes to ensure adequate coverage at all times.
- Collaborate with other departments to coordinate member events and activities, enhancing the overall member experience.
- Ensure compliance with YMCA policies and procedures, promoting a safe and respectful environment for all.
- Handle administrative tasks such as cash handling, reporting, and documentation accurately and efficiently.
- Support the implementation of membership retention strategies and initiatives.
- Act as a role model for staff by demonstrating a commitment to YMCA values and mission.