Member Services Team Member

FLSA Classification: Nonexempt

Reports to: Member Services Manager

Summary/objective

Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet all members and guests in a friendly and courteous manner
• Check every member and guest in accurately and quickly
• Direct guests to the membership department for club pricing, costs and enrollment
• Manage member and guest enrollment in programs and events
• Answer incoming calls in a clear and friendly and expedient manner
• Provide information regarding acac programs and registration
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication