Member Services

Hours: Monday-Friday(Branch closes at 10), Saturday(Branch closes at 6), and Sunday(Branch closes at 6)

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. In addition, every position in the YMCA of East Tennessee is responsible for upholding the Judeo-Christian principles that are central to our mission by modeling behaviors that exemplify the Y’s core values - caring, honesty, respect and responsibility.

CORE FUNCTIONS:

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.

3. Builds relationships with members; helps members connect with one another and the YMCA.

4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

5. Proficient in DAXKO operations including but not limited to; membership and program registrations.

6. Proficient in Daxko Engage, including but not limited to; logging conversations with members each shift, utilizing and completing tasks, etc.

7. Proficient in SmartStart scheduling.

8. Follows all Y policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary.

9. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities.