Member Solutions Representative (Part-Time)

The Member Solutions Representative (Part-Time) will facilitate collection of delinquent accounts; the Member Solutions Representative will also assist individuals with the initial credit application process. Responsible for identifying and tracking outstanding member debt. As part of our Member Solutions team, you’re responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts.

Duties/Responsibilities:
• Contact account holders to request and pursue payment on delinquent accounts through various communication channels
• Review, update, and maintain accurate account records in accordance with established guidelines
• Track payment commitments, document account activity, and schedule timely follow-ups with customers
• Process credit applications, verifying and collecting additional information as needed
• Evaluate credit references by validating applicant-provided information and utilizing credit reporting tools
• Assess payment history and provide recommendations to increase or decrease credit limits
• Determine credit approvals within established guidelines; escalate exceptions as needed
• Collaborate with credit management for approvals exceeding assigned authority levels
• Negotiate payment arrangements and solutions with customers to resolve outstanding balances
• Build and maintain positive customer relationships while guiding them through the repayment process
• Conduct consistent follow-up to ensure payments are made on time and commitments are fulfilled
• Utilize internal systems and databases to monitor, track, and update account statuses
• Maintain thorough documentation of all customer interactions to support account management and collection efforts
• Monitor accounts receivable and cash receipt reports to identify trends and take appropriate action