Member Solutions Support

POSITION SUMMARY

The Member Solutions Support Specialist is responsible for providing clerical and research support to the Member Solutions department, other Credit Union departments and all our members.

POSITION RESPONSIBILITIES

• Provide clerical and support services to Member Solutions department.
• General filing and document scanning.
• Creation and mailing of various collection related notices or correspondence, including but not limited to Right to Cures, HUD notices, deficiency letters, retitling document etc.
• Complete necessary account maintenance as needed.
• Prepare monthly charge off loans for submission to collection agency.
• Gather, scan and document mail received for department.
• Assist with any daily, weekly or monthly Member Solution department reports and queries.
• Ensure assigned related procedures are accurate and up to date.
• Provide general information and assistance to members in a timely manner.
• Complies with all aspects of BSA/AML and OFAC regulations as it relates to this position.
• Maintain a professional image of the credit union in dealing with members: provide friendly, helpful assistance, upgrade knowledge of financial products and protect member confidentiality.
• Completion of position education plan as defined by Management.
• Additional duties as assigned.