Member Support Specialist (Full-Time)

The Support Center Specialist is responsible for auditing membership records, managing data, and maintaining member accounts. The incumbent assists branch staff with membership program questions, troubleshoots issues and provides training.

SALARY RANGE: $27.00 - $29.00

ESSENTIAL FUNCTIONS:

• Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
• Conduct audits of member accounts to determine compliance with established policies and procedures.
• Analyze data, conduct research and prepare ongoing branch status reports for management.
• Provide administrative support for Annual Campaign donations, enter billing, invoicing, thank you letters, and collection.
• Communicate with branch team members concerning invoices, collections, refunds and membership status.
• Provide support to all areas including Wellness, Youth Development, Overnight Camp, etc.
• Provide reports, administrative and technical support to branches, departments, and program areas which may include training related to membership.
• Attends all meetings and trainings required.
• Performs other duties as assigned.

• Must be able to work on a computer for extended periods of time.
• Ability to travel locally to YMCA branches and other program sites.
• Ability to interact with people both in person and via technology.
• Ability to lift and carry objects up to 20 pounds.
• Ability to respond to critical incidents and the physical ability to react to emergencies.
• Ability to stand, walk, sit, stoop and kneel.