Member Support Specialist
Description
Qualifications
-
High school diploma or equivalent.
-
Minimum 1 year of customer service, call center, support, or case management experience preferred.
-
Strong verbal and written communication skills.
-
Excellent active listening skills.
-
Strong interpersonal and relationship-building abilities.
-
Ability to communicate clearly, professionally, and empathetically.
-
Strong attention to detail and commitment to accuracy.
-
Ability to manage multiple tasks and priorities simultaneously.
-
Strong organizational and time-management skills.
-
Ability to work independently and as part of a team.
-
Proficiency with CRM, case management, or customer support systems.
-
Basic computer and data-entry skills.
Essential Functions
-
Handle inbound and outbound phone calls professionally and efficiently.
-
Respond to customer inquiries via text, email, and other communication channels.
-
Create, update, and manage customer cases within company systems.
-
Document all interactions accurately and completely.
-
Resolve routine customer issues and inquiries at first contact whenever possible.
-
Escalate complex issues to the appropriate team when necessary.
-
Follow established processes, workflows, and compliance requirements.
-
Maintain accurate records and ensure data integrity.
-
Monitor open cases and follow up as needed to ensure timely resolution.
-
Meet quality, productivity, and service-level expectations.
-
Collaborate with internal teams to resolve customer concerns.
-
Provide a positive, empathetic, and professional customer experience.
As published by lever · 17 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Short answers (5)
- Availability Monday through Sunday: What is the earliest time you are available to start work, and the latest time you are available to finish work each day? Please list your availability as a time range — for example, “7a–7p” means you are available to start as early as 7:00 AM and can work as late as 7:00 PM. Note: You will not be scheduled for the entire range, but for a shift of up to 8 hours within the availability you provide.
- Expected Hourly Wage?
- If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.
- If answered yes to felony question, please explain. Type N/A if non applicable
- Are you currently employed? If No, please provide the most recent date of employment.
Pick from a list (12)
- What location do you reside in? optional
- Are you 18 years of age or older? Positions have an age requirement of 18 as a background check is required. optional
- Are you interested in: optional
- Have you ever been employed with Five Star, Lawrence and Schiller Teleservices or Midco Connections? optional
- Do you have previous call center experience? optional
- Do you have a bilingual skill set? (Speak, Read, & Write fluently in English & Spanish) optional
- Do you have internet at home? (not wifi) optional
- Do you have computer equipment that could be utilized to work from home? (This would include a desktop or laptop, not a tablet.) optional
- Have you worked from home in a previous job? optional
- How did you hear about Five Star? optional
- In the last 7 years, have you been convicted of or pleaded guilty to a felony? *If you live in an area with Ban the Box or Lehigh County PA choose "N/A" per state law. optional
- I have been employed for the past? optional