Member Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Support Specialist (Part-Time, Temporary) based in United States.

This role is an opportunity to make a meaningful difference in the experience of individuals navigating complex healthcare needs.
You will serve as a key point of contact for community members, managing inbound inquiries and resolving non-clinical needs with empathy and professionalism.
The position emphasizes timely, accurate, and ideally first-contact resolution while maintaining a high standard of service.
You will collaborate with internal teams to troubleshoot more complex issues and ensure members receive appropriate support.
The role operates in a fast-paced, high-volume environment where organization, multitasking, and clear communication are essential.
You will work remotely as part of a collaborative team while using multiple digital platforms and systems to manage member interactions.
This is a part-time, temporary position expected to last approximately two months, with an anticipated schedule of 9:00 a.m.–1:00 p.m. ET, Monday through Friday.

• Manage inbound calls and inquiries, providing accurate, timely, and professional resolution to non-clinical member needs in accordance with established policies, procedures, and workflows.
• Apply a one-call resolution approach whenever possible, taking ownership of member requests from initial contact through resolution.
• Identify, troubleshoot, and resolve complex member issues, collaborating with Market Operations and other internal teams or escalating matters when appropriate.
• Communicate clearly, professionally, and empathetically with community members, colleagues, and internal or external stakeholders.
• Navigate multiple systems and platforms, including G-Suite, Salesforce, Vonage, Athena, Monday, OpsHub, and other relevant tools.
• Maintain accurate and efficient workflows while managing multiple requests in a fast-paced, high-volume environment.
• Work independently while contributing effectively to a remote, team-oriented environment.
• Maintain reliable, secure internet connectivity and a secure, reasonably quiet home workspace suitable for handling member interactions.
• Support operational performance and member satisfaction goals through consistent service quality and adherence to established processes.
• Complete additional administrative and operational responsibilities as assigned.

Requirements:

• At least 1 year of professional experience working in a healthcare environment; behavioral healthcare experience is preferred.
• Experience supporting individuals with substance use disorder (SUD) and/or opioid use disorder (OUD) is preferred but not required.
• Experience working with patients or members managing multiple medical and behavioral health conditions is an advantage.
• High school diploma or equivalent required; a Bachelor’s degree is preferred.
• Familiarity with managed care processes and health insurance coverage is preferred.
• Strong communication and customer service skills, with the ability to remain professional, empathetic, and solution-oriented in member interactions.
• Demonstrated ability to troubleshoot issues, identify appropriate solutions, and collaborate or escalate effectively when needed.
• Comfortable learning and navigating multiple software platforms and digital systems simultaneously.
• Strong organizational and multitasking skills, with the ability to manage high-volume workflows while maintaining accuracy.
• Ability to work independently and reliably in a remote environment.
• Availability to work the required schedule and meet operational coverage expectations.
• Willingness and ability to complete all assigned responsibilities and adapt to changing operational needs.

Benefits:

• Hourly compensation: $21–$23 per hour, with actual compensation determined by qualifications, experience, education, certifications, skills, and geographic location.
• Part-time temporary position expected to last approximately two months.
• Anticipated schedule: Monday–Friday, 9:00 a.m.–1:00 p.m. ET.
• Remote work arrangement within the United States.
• Full-time employee benefits may include generous paid time off, prorated where applicable, including vacation, wellness/sick days, floating holidays, and company-observed holidays.
• Medical and dental insurance plans, with affordable vision coverage for eligible full-time employees.
• 401(k) retirement plan with a 3% employer match for eligible employees.
• Short-term and long-term disability coverage.
• Life insurance options.
• Paid Family & Medical Leave for qualifying family and medical circumstances.
• Wellness resources, including mindfulness app reimbursement and an Employee Assistance Program with face-to-face sessions.
• Access to virtual health and wellness services through the medical plan.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1