Membership Assistant, Full-time
At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs.
Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.
POSITION SUMMARY
The Membership Assistant’s primary responsibilities will be to work with the membership team to provide superior customer service to members on-site at Discovery Place Science and via email and phone. Additionally, they will be responsible for processing memberships in our database and assisting at membership events at any of our Discovery Place locations
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Staff the Membership desk at Discovery Place Science and welcoming Members, processing their admission, selling Memberships and upgrades and other membership-related tasks as needed.
- Answer and respond to customer inquiries received through the Membership phone-line and Membership email in a timely manner.
- Work as a team member in concert with other Membership Associates and Assistants to ensure processing and mailing of new and renewed memberships in a timely manner.
- Attend the Morning Huddle prior to Museum opening
- Handle cash and credit card transactions while following approved accounting procedures
- Assist at member events as needed.
- Assists the Membership Manager as directed.
- Perform other duties as assigned.