Membership Communications Coordinator- FT
Summary
Coordinate member communications for a luxury resort, handling social media, newsletters, event marketing, and customer service to boost retention and engagement.
Responsibilities\: - - - - - - - - - - - -
Maintain Carmel Valley Ranch brand standards and works to execute strategies developed to improve awareness of the Club and communications
Create, establish, and manage the Club’s social media activity
Create and distribute the Club’s newsletter and any other large-scale email distribution
Prepare Club’s newsletter for Members from input given by each department
Create and distribute various club event marketing pieces to the Members through various channels, including event flyers, tournament flyers, F&B marketing promotions, etc.
Develop strategies to increase Membership retention, increase participation in Membership events
Propose innovative ideas to increase Membership value and improve Member events and programs
Ensure high levels of customer satisfaction through excellent service
Complete weekly administration duties and ensure compliance with policies and procedures including but not limited to updating the Membership files and logs
Assist in maintaining weekly and monthly reconciliations with accounting and membership
Maintain outstanding environment in the Member areas of the Clubhouse and Membership Offices
Promote and comply with all policies and procedures of Carmel Valley Ranch