Membership Director
Summary
Oversee member recruitment, onboarding, and ongoing service at a private ski resort, leading a team to deliver personalized hospitality and build long-term member relationships.
The Hermitage Club at Haystack Mountain
Wilmington, Vermont
Full-Time | Year-Round
The Hermitage Club at Haystack Mountain, a premier private, member-owned ski resort in Vermont’s Green Mountains, is seeking a highly polished and service-driven Membership Director to lead the full member experience.
This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ambassador for the Club, guiding prospective members through the sales process while also overseeing the ongoing member experience in a concierge-style manner.
This role is ideal for someone who enjoys building relationships, creating seamless service experiences, leading a member-facing team, and helping members feel genuinely known, welcomed, and cared for.
The Membership Director will oversee membership sales, prospect communication, new member onboarding, member engagement, service recovery, and day-to-day member support. This position will also supervise the Member Services Manager and help set the tone for a warm, responsive, and highly professional member service culture.
Working closely with Club leadership and departments including Food & Beverage, Events, Mountain Operations, Ski School, Retail, Spa, Finance, and Facilities, the Membership Director will ensure that member needs are anticipated, communicated, and followed through with care.
Key Responsibilities
- Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
- Manage the membership sales process, including prospect follow-up, tours, applications, referrals, and pipeline tracking.
- Provide concierge-style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
- Supervise, coach, and support the Member Services Manager and member-facing service team.
- Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
- Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
- Lead new member onboarding and help members become connected to Club amenities, events, and services.
- Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
- Support Member / Club Events, seasonal communications, and member engagement initiatives.
- Maintain confidentiality, discretion, and professionalism in all member-related matters.